Accepted Payment Methods for Hire and Collection
We keep payment simple because hire jobs often move fast, especially when a generator is needed for load-shedding or a pump has to go out before the next high tide. Most customers pay by EFT, card where available, or cash for smaller counter payments. For site work and weekend hire, we normally confirm the amount due before dispatch so there is no delay at loading time.
If you are collecting from Beacon Bay, or arranging delivery to Gonubie, Kidds Beach, Qonce or Port Alfred, please make sure payment is settled or cleared as agreed before the equipment leaves the yard. That helps our team get your order moving and reduces hold ups at the gate.
- EFT for pre-payment or approved invoiced hire
- Card payments for walk-in and counter accounts where available
- Cash for selected smaller transactions
- Deposits on larger or long-term hires
How to Pay by EFT Without Delays
EFT is the most common choice for builders, contractors and event teams. It works well for planned deliveries, scaffold hire, compactor jobs and generator bookings. When you pay by EFT, please use your invoice number or company name as the payment reference. That makes it easier for our accounts team to match the payment to the correct hire ticket.
After payment, send proof of payment to hire@coastlinehire.co.za so we can confirm release. If the payment is made later in the day, especially on Fridays or before a public holiday, clearance may take longer. A quick proof of payment helps but it does not always replace bank clearance, so plan ahead where you can.
- Use the invoice number in the reference field
- Send proof of payment by email straight after transfer
- Allow extra time for same-day release if the payment is made after banking cut-off
- Ask our team if the hire is urgent and you need a dispatch time
Invoicing for Sites, Contractors and Repeat Clients
We do offer invoicing arrangements for approved clients who hire regularly or need equipment on a site account. This suits builders, maintenance teams, event companies and municipal work where one job can run over several days. Invoicing is not automatic. It depends on your trading history, the size of the hire and the payment pattern on previous jobs.
For invoiced work, our accounts team may ask for company details, a contact person, delivery address and a purchase order number if your business uses them. Some projects also need a deposit before delivery, especially where the hire includes generators, pumps or scaffolding for an extended period. That keeps the account in order and helps avoid confusion once equipment is on site.
- Trading name and registration details if available
- Physical address and contact numbers
- Authorised buyer or accounts contact
- Purchase order or job number where required
Basic Account Requirements Before We Open a Hire Account
Opening an account is straightforward, but we do need the basics first. The aim is to make sure invoices go to the right person and that the hire record matches the equipment on site. For a new customer, we may ask for a copy of your business registration, proof of address and a signed account form. For some hires, especially if equipment is going to a remote part of the coast, we may also ask for a deposit or advance payment.
We review each request on its own. A small one-day hire in East London is not treated the same as a long-term scaffold booking in Port Alfred, and that is fair. If a site is busy or payment timing is tight, let us know early so we can explain the options and avoid wasted trips. It saves everyone time, and a lot of back and forth.
Deposits, Damage Cover and Fuel Charges
Some items need a deposit. This is common for generators, pumps, compactors, scaffolding components and event stock that leaves the yard for more than a day. The deposit amount depends on the equipment and the length of hire. Where fuel is supplied or managed by us, fuel costs may be charged separately or topped up after return, depending on the arrangement agreed at booking.
We also check for damage or missing items when equipment comes back. Normal wear is expected on a working site, but broken parts, lost fittings or misuse can lead to extra charges. Keeping the kit clean and returning it on time helps avoid added cost. On wet coastal sites, a quick rinse can save a lot of hassle later.
- Deposits may apply on higher-value or long-term hire
- Fuel can be charged separately where agreed
- Damage or missing parts may be billed after inspection
- Late returns can affect the final hire cost
Weekend Hire, Emergency Callouts and Same-Day Arrangements
Weekend jobs and emergency callouts often need fast payment confirmation. If a generator fails during a power outage or a pump is needed after heavy rain, we try to move quickly. In those cases, EFT proof, card payment at collection or an agreed account arrangement is usually the quickest route. For after-hours or Saturday work, please contact us early enough for the team to check stock and confirm the handover plan.
When delivery is required, the payment terms should be confirmed before the vehicle leaves Beacon Bay. That applies to East London as well as surrounding areas like Gonubie and Kidds Beach. If the hire is for an event, Megan and the events team can also help line up payment with the delivery and layout schedule, which avoids confusion on the day.
What to Send With Your Payment Query
If you are not sure which payment route suits your hire, send the details in one message and we will guide you. The more complete the information, the faster we can confirm the order. A short note with the equipment type, hire dates and delivery area usually does the trick.
- Your name and company name if applicable
- Equipment required and hire dates
- Delivery or collection area
- Invoice number or quotation number if you already have one
- Any special note such as weekend hire, scaffold planning or fuel management
You can email hire@coastlinehire.co.za and our team will advise on the next step. If the paperwork is in order, the payment side is usually quick enough to keep the job moving without unnecessary stops.
